TOS & Shipping

RETURNS AND SHIPPING

Shipping costs are free for every order and every destination.

The order status can be consulted at any time by entering the personal dashboard and clicking the My orders section.

If you have not registered on district people, you can directly access the Orders section by entering your e-mail address and order code, which can be found in the confirmation email of the purchase.

In addition to shipping times, please allow 1-2 business days to process your order. Any order placed after 3pm will be processed the following day.

During the sales or promotion period, these times may vary.

When your order leaves our warehouses, you will receive an email from our shipping partner.

We remind you that extra European shipments are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance costs. The customer will be responsible for paying this amount.

Please contact your local customs for more information on shipping costs and methods.

TERMS AND CONDITIONS

Terms and conditions of use

EMUNA’CONSULTING S.R.L.

REGISTERED OFFICE Via Monteleone di Fermo 21/23 – 00156 Rome

OPERATIVE OFFICE Via Monteleone di Fermo 21/23 – 00156 Rome VAT: 15129381008

PHONE: +39 348 53 34 963

EMAIL: info@districtpeople.com

Welcome to our website (“www.districtpeople.com”). Access and use of the website and the online shop section are activities governed by these General Conditions of Use. The access and use of this website as well as the purchase of products on our site, presuppose the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by Emuna Consulting s.r.l., the company that owns the DISTRICT PEOPLE brand, with registered office in Italy, Via Monteleone di Fermo 21/23, 00156 Rome, Registr. Reg. Imp., C.F. 15129381008 and VAT no. 15129381008, Share Capital Euro 10,000 int. vers.

Remember that you can always contact us by e-mail at: info@districtpeople.com. For any other legal information, consult the General Conditions of Sale and Privacy Policy sections of the site.
The Manager may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Conditions of Use will be notified to users from the home page of the site as soon as they are adopted and will be binding as soon as they are published on the website in this section. Therefore, please access this section regularly to check the publication of the most recent and updated General Conditions of Use. If you do not agree, in whole or in part, with the General Conditions of Use, please do not use our website as use requires acceptance of our conditions.

Access to and use of the site, including viewing web pages, communicating with the Manager, the ability to download product information and purchase of the same on the website, constitute activities conducted by our users exclusively for personal uses unrelated to any commercial, entrepreneurial and professional activity. Remember that you will be the one and only responsible for the use of the site and its contents. The Manager, in fact, cannot be held responsible for any use of the website and its contents by each of its users that does not comply with the laws in force, without prejudice to the Manager’s liability for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of incorrect use of the same. .

Finally, since any material will be downloaded or otherwise obtained through the use of the service chosen and at the user’s risk, all liability for any damage to computer systems er or loss of data resulting from the downloading operations falls on the user and cannot be attributed to the Manager. The Manager declines all responsibility for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and / or telematics, to unauthorized access, to alteration of data, to the failure and / or defective functioning of the user’s electronic equipment.

The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequences or prejudice that should arise against the Manager or third parties as a result of incorrect use, loss, theft of such information.

FAQ AND SUPPORT

• DIDN’T I RECEIVE ALL THE ITEMS I PURCHASED?

Check your e-mail box to see if you have received an e-mail message informing you that one of the items in your order is not more available. In this case you will be reimbursed for the amount corresponding to the item in question and the related shipping costs using the same payment method used during the purchase.

If you have not received any e-mails, please contact Customer Service at info@districtpeople.com and we will reply as soon as possible. </ span>

• WHERE IS MY ORDER?

View the order status at any time by entering the My orders section in My account. If you have not registered on districtpeople.com you can go directly to the Orders section. In this case, you will need to enter your e-mail address and order code. When your order leaves our warehouses, you will receive an email from our shipping partner.

• HOW CAN I RETURN AN ITEM PURCHASED ONLINE?

To make a return, you have up to 14 calendar days from the day of receipt of your order.

Orders from Italy

Free return only in Italy

If you placed your order from Italy, your package will be picked up at home by our courrier service. 

For faster processing of your return, download and attach this form:

Follow the steps below to book your pickup: Return form

1) DOWNLOAD THE RETURN FORM YOU FIND ON THIS PAGE.

2) PUT THE ITEM(S) YOU WISH TO RETURN, ALONG WITH THE RETURN FORM, IN THE BOX IN WHICH YOUR ORDER ARRIVED. REMEMBER THAT YOU MUST ALWAYS ATTACH THE RETURN FORM TO THE GOODS.

3) SEND AN EMAIL TO INFO@DISTRICTPEOPLE.COM TO REQUEST A COLLECTION BOOKING, INDICATING YOUR DATA FOR THE COLLECTION AND ORDER NUMBER.

4) WE WILL SEND YOU A CONFIRMATION EMAIL WITH PICK UP DETAILS.

Orders from abroad

If you placed the order from abroad, you can return the goods by post by sending the items to the following address:

Emunà Consulting srl

Via Monteleone di Fermo, 23

00156 Rome (RM)

Italy

In this case, we recommend that you ship by registered mail.

Remember that the responsibility for the return is borne by the customer until the package reaches our office, so we recommend the use of a traceable and insured shipping system .

We remind you that extra European shipments are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance costs. The customer will be responsible for paying this amount.

Please contact your local customs for more information.

• CAN I CANCEL OR MODIFY AN ORDER?

It is possible to change or cancel your order by consulting the my orders section. Everything must be done within one hour of the actual payment for the order in question

• HOW TO USE AN EVENTUAL DISCOUNT CODE?

When you arrive at the purchase summary, type the promotional code in the appropriate box and click “Apply” to take advantage of the promotion or discount.

It is possible to use only one discount code per purchase. Discount codes cannot be combined with other offers.

• WHAT ARE THE PAYMENT METHODS?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron, MasterCard and American Express.

For payment with debit cards and American Express, the charge will be made in real time.

PAYPAL

To purchase with PayPal, select the payment method and click on “Confirm payment”. At this point you will be redirected to the PayPal page to proceed with the payment.